Regular Hire | Telecom Engineering | Miami, FL | Apply Now
OVERVIEW
The Network/Telecom Engineering Manager is responsible for design and implementation of network infrastructure solutions. They are accountable for maintaining the network hardware and application infrastructure for environments on a day-to-day basis. The Network/Telecom Engineering Manager is also tasked with management and maintenance of phone / video hardware and infrastructure for environments as well as with design and implementation of phone / video solutions.
KEY RESPONSIBILITIES
- Monitor the on-going operations and overall performance of the network.
- Ensure service level agreements (SLAs) with the business units meet requirements and are delivered.
- Capture key performance metrics for the operations of the network including uptime, speed and bandwidth.
- Design, implement and maintain key network infrastructure for development / testing environments.
- Ensure timely and cost-effective delivery of network infrastructure required for new projects.
- Help to drive architectural improvements and standardization for the network infrastructure environments, including: hardware, monitoring software and associated application Infrastructure.
- Develop and enhance automated processes for releasing new solutions into the live environment.
- Own the operations of the video and phone applications, and underlying hardware.
- Collaborate with the Innovation Manager to understand the trends impacting the network environment.
- Coordinate with the Network Architect to ensure capacity outpaces demand and the network is adequately sized.
- Manage and direct the activities of up to 11 resources.
KEY QUALIFICATIONS and EXPERIENCE
- 7+ years relevant experience
- Bachelor’s degree or certification preferred
- Knowledge of infrastructure design, implementation and operations.
- Experience managing a Network Operations Center (NOC).
- Strong problem-solving and analytical skills.
- Knowledge of assets and logical CMDB methods
- Skilled with integration of security methods and requirements.
- Understanding of the latest in network technologies.
- Ability to effectively manage network services to defined Service Level Agreements.
- Understanding of Disaster Recovery methods and processes.
- Can conform to shifting priorities, demands and timelines through problem-solving capabilities.
- Reacts to project adjustments and alterations promptly and efficiently.
- Flexible during times of change.
- Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
- Ability to defuse tension among project team, should it arise.
- Ability to bring project to successful completion through organizational dynamics.
- Strong written and oral communication skills.
- Strong interpersonal and operational skill sets.
- Adept at conducting research into project-related issues and products.
- Must be able to learn, understand, and apply new technologies.
- Strong Customer service skills and focus required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
- Tenacious, driven, energetic and a high degree of professional integrity.
- Maintain professional appearance and demeanor at all times.
